Shipping policy
Where We Ship
Furnt ships within the United States only.
We currently do not ship to Alaska, Hawaii, or United States territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. We are also unable to deliver to APO, FPO, and DPO military addresses.
We do not ship internationally at this time. If a shipping address outside our delivery area is entered at checkout, no shipping options will be available.
Shipping Rates
We’re happy to offer free standard shipping on every order. There are no minimum order requirements and no unexpected shipping charges. It’s simply part of The Furnt Way.
If you’d like your order to arrive sooner, premium shipping is available at checkout for a flat $20.
Order Processing
Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey.
Delivery Timeframes
Most standard orders arrive within 7–14 business days after dispatch. Premium shipping orders typically arrive sooner.
Delivery times may vary depending on your location, carrier availability, weather, public holidays, and current order demand. While occasional delays may occur, we always aim to provide a smooth and timely delivery experience.
All processing and delivery timeframes are estimates unless expressly identified as guaranteed.
Shipping & Fulfillment
To maintain product availability and consistent quality, items may ship from different fulfillment locations.
If your order contains multiple products, the items may occasionally arrive in separate packages or at different times. Tracking information will be provided for each shipment whenever available.
A partial delivery does not necessarily mean that items are missing. Please review all tracking numbers associated with your order before submitting a missing-item claim.
Sales Tax
Applicable state and local sales tax is calculated and added at checkout based on your shipping address, where required by law.
Address Accuracy
Please make sure your shipping address is complete and accurate before submitting your order. Customers are also responsible for ensuring that the package can be received when required by the carrier.
If you notice an address error, contact us immediately. We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered processing.
Packages Marked as Delivered
If tracking shows your package was delivered but you cannot locate it, please check around the delivery location, mailbox, entrance, garage, and reception area, ask household members or neighbors, allow up to 48 hours, and contact the carrier directly using the tracking number.
If the package remains missing, contact our support team. We may review carrier scans, delivery photographs, GPS data, proof of delivery, and carrier investigation results before determining whether a refund or replacement is appropriate.
A package marked as delivered does not automatically qualify for a refund or replacement. Where the carrier provides reasonable evidence that the package was delivered to the address entered at checkout, we may decline the claim to the extent permitted by law.
Delivery Issues & Returned Packages
If an order is returned to sender because of:
- An incorrect or incomplete shipping address
- The recipient being unavailable
- Multiple failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- An inaccessible or unsafe delivery location
the order may only be eligible for a partial refund.
Original shipping costs, return shipping fees, carrier fees, and handling expenses may be deducted from the refund amount where permitted by applicable law.
If your package is returned, our support team will review the shipment status and confirm the available refund or reshipment options. Additional shipping fees may apply if you request that the order be shipped again.
Questions or Support
If you have any questions about shipping, tracking, or your order, our team is here to help.
You can reach us anytime at furnt@support.com.