FAQS
THE ANSWERS, UP FRONT.
Shipping and returns, without the fine-print scavenger hunt. If your question is not here, contact us and a person will answer it.
BIG FURNITURE. SURPRISINGLY LITTLE SHIPPING DRAMA.
SHIPPING.
Where do you ship?
We currently ship within the contiguous United States.
At this time, we don't ship to Alaska, Hawaii, APO/FPO/DPO addresses, or military bases. Sorry, faraway friends.
Is shipping free?
Yep. Standard shipping is completely free. No sneaky shipping fee waiting for you at checkout.
What is Premium Shipping?
For an extra $10, you can choose Premium Shipping for faster delivery and added protection during transit.
Basically, your furniture gets the VIP treatment.
Can I choose my shipping option at checkout?
Yes. You can choose between Free Standard Shipping and $10 Premium Shipping during checkout.
Do you ship internationally?
Not yet. Furnt currently ships only within the contiguous United States.
CHANGED YOUR MIND? IT HAPPENS. WE WON'T MAKE IT AWKWARD.
RETURNS.
What is your return policy?
You can return your Furnt order within 30 days of delivery, as long as the furniture is returned in undamaged condition.
How long do I have to request a return?
You have 30 days from the date your order is delivered.
After 30 days, the relationship becomes official.
What condition must the item be in?
The furniture must be undamaged and returned in good condition. We can't accept items that have been damaged after delivery.
Who pays for return shipping?
Return shipping costs are the customer's responsibility.
How do I start a return?
Contact our customer support team within 30 days of delivery. We'll send you the return instructions and help you with the next steps.
Please contact us before shipping the item back.